TERMS & CONDITIONS
Heathrow Parking Deal

Managed by Best Travel Deals Ltd

SECTION 1 – BOOKINGS AND OUR ROLE

1.1 Heathrow Parking Deal is an online airport parking booking platform managed by Best Travel Deals Ltd. We act as a booking agent connecting customers with independent airport parking service providers.

1.2 Best Travel Deals Ltd manages the website, booking process, payment processing, customer communication and booking confirmation. We do not physically provide parking, vehicle storage, vehicle collection, vehicle delivery, driving or meet and greet services.

1.3 Once a booking is completed, Heathrow Parking Deal will send a confirmation email containing booking details, parking instructions and service provider information to the email address provided by the customer.

Customers are responsible for ensuring their email address is entered correctly. Please check your Spam/Junk folder as automated confirmation emails may occasionally be filtered there by your email provider.

If you have not received your confirmation email, you must contact Heathrow Parking Deal support before your travel date so we can assist you.

1.4 Customers are responsible for checking all booking details including dates, times, airport, terminal, vehicle details and contact information.

1.5 The parking service is supplied by the selected independent parking provider. Operational matters including vehicle collection, return, parking, storage, movement, delays, mileage concerns and vehicle handling are the responsibility of the parking service provider.

1.6 If the original parking provider cannot fulfil the booking due to operational issues or circumstances outside our control, Heathrow Parking Deal may arrange an alternative provider of a similar service where available.

SECTION 2 – CUSTOMER RESPONSIBILITIES

2.1 Customers must follow all instructions provided in their booking confirmation.

2.2 Customers must allow sufficient time before their flight. Heathrow Parking Deal and Best Travel Deals Ltd cannot accept responsibility for missed flights caused by late arrival, traffic, airport delays, incorrect information supplied by the customer, failure to follow instructions or events outside our reasonable control.

2.3 Customers must ensure their vehicle is roadworthy, insured, taxed and has a valid MOT where required.

2.4 All personal belongings must be removed before handing the vehicle to the parking provider.

2.5 Customers must inspect their vehicle on return. Any vehicle-related concerns must be reported directly to the parking provider before leaving the collection area.

SECTION 3 – PRICES AND PAYMENTS

3.1 All prices displayed are for pre-booked airport parking services only.

3.2 Booking fees, administration fees, SMS charges, Cancellation Cover fees and optional extras are non-refundable once the booking has been processed.

3.3 Additional charges such as airport access fees, late arrival charges, oversized vehicle charges or provider-specific charges may apply where stated.

3.4 By completing payment and confirming the booking, the customer accepts these Terms & Conditions including the cancellation and refund policy.

SECTION 4 – CANCELLATION POLICY

4.1 Airport parking bookings are date-specific services.

Under Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day online cancellation period does not apply.

4.2 Cancellation eligibility depends on the product selected during booking.

NON-FLEXIBLE BOOKINGS

4.3 Non-Flexible bookings are discounted products.

4.4 Non-Flexible bookings cannot be cancelled, amended or refunded once confirmed unless Cancellation Cover has been purchased and the customer qualifies under the Cancellation Cover terms.

SECTION 5 – CANCELLATION COVER

5.1 Cancellation Cover must be purchased at the time of making the booking.

5.2 If Cancellation Cover has been purchased, customers receive additional cancellation protection.

Customers may choose one of the following options:

OPTION 1 – PARTIAL REFUND

Receive a refund of 60% of the original parking service price paid.

OPTION 2 – FULL VALUE CREDIT VOUCHER

Receive a credit voucher for 100% of the eligible parking service value.

The voucher can be used for a future booking with Heathrow Parking Deal within 6 months from the date the voucher is issued.

5.3 Booking fees, Cancellation Cover fees, SMS charges, administration charges and optional extras are non-refundable.

5.4 Cancellation requests must be submitted before the booked arrival date and within the cancellation notice period shown at the time of purchase.

5.5 Same-day bookings, customer no-shows, unused bookings or cancellation requests outside the allowed period are not eligible for refund or voucher.

SECTION 6 – BOOKING AMENDMENTS

6.1 Amendment requests are subject to availability.

6.2 Additional charges, administration fees or price differences may apply.

6.3 Non-Flexible bookings without applicable Cancellation Cover cannot be amended.

SECTION 7 – REFUNDS

7.1 Approved refunds will only be processed back to the original payment method.

7.2 Refund processing times depend on the customer’s bank/payment provider.

7.3 Refunds are not provided for:

Customer no-show

Unused parking period

Incorrect information provided by customer

Failure to follow booking instructions

Customer cancellation outside agreed terms

Service refusal caused by customer error

SECTION 8 – PAYMENT DISPUTES AND CHARGEBACKS

8.1 Customers should contact Heathrow Parking Deal support before opening a payment dispute so we have the opportunity to investigate and resolve any issue.

8.2 In the event of a payment dispute, Best Travel Deals Ltd may provide evidence to the payment provider including:

Booking confirmation

Customer information entered during booking

Confirmation email records

Service provider records

Communication history

Cancellation/refund terms

Proof that Terms & Conditions were accepted before payment

8.3 If records confirm the booking was correctly processed, confirmed, or the agreed cancellation policy was applied, the dispute will be defended.

SECTION 9 – COMPLAINTS

9.1 Complaints relating to parking operations including vehicle collection, return, damage claims, mileage concerns, storage, delays or driver conduct must be raised with the responsible parking provider.

9.2 Heathrow Parking Deal will assist communication between the customer and parking provider where possible.

9.3 Customers should report any service concerns as soon as possible with supporting evidence.

SECTION 10 – LIMITATION OF LIABILITY

10.1 Best Travel Deals Ltd is responsible for operating the booking platform and managing reservations.

10.2 The physical parking service is provided by independent parking providers.

10.3 We are not responsible for losses caused by third-party providers, customer error, traffic conditions, airport delays, weather, incorrect information supplied by the customer or circumstances outside our reasonable control.

10.4 Nothing within these Terms & Conditions removes any customer statutory rights under UK law.

SECTION 11 – REVIEWS AND FEEDBACK

11.1 Customers may provide genuine feedback about their booking experience.

11.2 Service-related complaints may be forwarded to the relevant parking provider for investigation and resolution.

SECTION 12 – UPDATES TO TERMS

12.1 Best Travel Deals Ltd may update these Terms & Conditions when necessary.

12.2 The Terms & Conditions accepted at the time of booking apply to that booking.